Shipping Policy for Urban Unwind
Introduction
At Urban Unwind, we understand that timely and reliable delivery is crucial to our customers. Therefore, we have established this Shipping Policy to inform you of our shipping processes, timelines, and practices. We are committed to ensuring that your order arrives on time and in excellent condition.
Shipping Options and Costs
We offer various shipping options to meet your needs, including standard and expedited shipping. Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery address.
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
Please note, shipping costs and options will be presented at checkout before you complete your purchase.
Processing Times
Orders are processed within 1-2 business days after the order is placed. Orders placed on weekends or holidays will be processed the following business day. Processing times may vary during high volume periods or under unforeseen circumstances. We will notify you if there are any delays in processing your order.
Delivery Times
Delivery times are estimated and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Please note, we are not responsible for any delays caused by shipping carriers or customs clearance processes.
International Shipping
We offer international shipping to select countries. International shipping rates and delivery times vary based on the destination. Please be aware that international orders may be subject to import taxes, customs duties, and fees levied by the destination country.
Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order’s progress directly on the carrier’s website.
Shipping Restrictions
Due to shipping restrictions, we may be unable to ship to certain addresses or regions. Additionally, certain products may have shipping restrictions due to their size or nature.
Lost or Damaged Items
In the unlikely event that your order is lost or damaged during shipping, please contact us immediately at [Insert Contact Email]. We will work with you to resolve the issue, whether through a replacement, refund, or other solution.
Changes to Shipping Address
If you need to change the shipping address after your order has been placed, please contact us as soon as possible. We cannot guarantee that we will be able to accommodate address changes once an order is in process.
Contact Us
For any questions or concerns regarding your order or our Shipping Policy, please contact us at [iurbanunwind@gmail.com]. We are here to help ensure your shopping experience is as smooth and satisfying as possible.
